Legal

Privacy & cookies policy

Last updated: 15 November 2026

We only ask for the information we need to answer your enquiry and deliver your booking, and we never sell it. This page explains what we collect, why, who helps us handle it and the choices you have.

Who we are

Tubby Studios is the trading name of A.W. Marsden, a sole trader, based at Unit 16 Atlas Court, Atlas Road, Coalville, Leicestershire LE67 3FL. We are the “data controller” for the personal information described in this policy.

Questions about your information? Email tony@tubbystudios.co.uk, call 0116 483 1972 or write to us at the address above.

What we collect

When you send an enquiry through our website: your name, email address, phone number (optional), what your enquiry is about and your message. Our form provider also records technical details sent with the form, such as your IP address, browser type and the page you came from.
When you call, email or message us (including by WhatsApp): your contact details and whatever you choose to tell us.
When you book with us: the details we need to deliver the work, such as dates, times, the songs or content involved, invoices and payment records.
When we record or film you: the audio, video and photographs we create during your session.
Popstar parties and experiences: the booking adult's contact details, the guests' first names, ages and any allergy or access information you give us, and the recordings, photos and video made on the day.

How we use it, and our lawful basis

To reply to your enquiry and prepare a quote. Lawful basis: taking steps at your request before entering a contract.
To follow up your enquiry. When you send an enquiry, our system sends you a text message and an email confirming we have it, and we may contact you about it by phone, text, WhatsApp or email. Lawful basis: our legitimate interest in responding to people who have asked about our services.
To deliver your booking, including sessions, edits, file delivery and invoices. Lawful basis: performing our contract with you.
To keep accounts and tax records. Lawful basis: legal obligation.
To show our work. We may feature recordings, footage and photos from your session on our website and social media, as set out in our booking terms. You can ask us not to, or to remove something later. Lawful basis: our legitimate interest in promoting our work, or your consent where we ask for it. We only use images or recordings of children with written consent from a parent or guardian.
Occasional news and offers. We will only send these by email or text if you have agreed, or if you are an existing customer and we are telling you about similar services. Every message includes a way to opt out.

Who helps us handle your information

We use a small number of trusted providers to run our business. They only use your information to provide their service to us:

Netlify hosts our website and receives enquiry form submissions.
HighLevel (LeadConnector) is our customer management system. It stores enquiries and bookings and sends our text messages and emails. It also hosts the showreel videos played on our website.
Google provides the fonts used on our website and the optional map on our contact page.
YouTube (Google) plays some of the showreels embedded on our website.
WhatsApp (Meta), if you choose to message us that way.
Our payment, accounting and file-delivery providers, and our accountant, to take payments, keep our accounts and send you your files.

Some of these providers are based in, or store data in, the United States. Where personal information is transferred outside the UK, it is protected by the safeguards UK law requires, such as the UK Extension to the EU–US Data Privacy Framework or approved contract clauses.

We may also share information if the law requires it. We never sell your personal information.

How long we keep it

Enquiries that don't lead to a booking: up to 2 years, then deleted.
Customer and booking records: 6 years after the end of the tax year they relate to, as required for tax purposes.
Raw recordings and footage: kept for 90 days after delivery so we can help with re-edits, then deleted. Finished files we have used to show our work stay published until you ask us to remove them.

Your rights

Under UK data protection law you can ask us to:

give you a copy of the personal information we hold about you
correct information that is wrong or incomplete
delete your information, where we have no legal reason to keep it
restrict or stop how we use it, including stopping marketing at any time
send your information to you or another organisation in a portable format
withdraw any consent you have given

To use any of these rights, contact us using the details above. We will reply within one month. There is normally no charge.

If you are unhappy with how we have handled your information, please tell us first so we can put it right. You also have the right to complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.

Cookies

Cookies are small files a website can save in your browser. Our own website does not set any cookies and we do not use analytics or advertising trackers.

Some features load content from other companies, who may set their own cookies or receive your IP address:

Showreel videos hosted by HighLevel are delivered through Cloudflare, which may set a short-lived security cookie (__cf_bm) to protect against automated traffic. This is strictly necessary for the video to load.
YouTube videos are embedded in YouTube's privacy-enhanced mode, which does not store information about you unless you play the video.
Google Maps on our contact page only loads if you choose to show the map. Google may then set cookies under its own privacy policy.
Google Fonts are loaded from Google's servers, which receive your IP address to deliver them.

You can block or delete cookies in your browser settings. If you block third-party cookies, some embedded videos or the map may not work.

Links to other websites

Our website links to other sites, including MyAct and the websites and social media of acts we have worked with. Those sites have their own privacy policies, and we are not responsible for how they handle your information.

Changes to this policy

We may update this policy from time to time. The date at the top shows when it last changed.